Returns & Refunds
Return policy at a glance
- Country:
- United Kingdom
- Returns accepted:
- faulty and non-faulty items
- Condition:
- new, unused items in their original condition
- Return window:
- 14 days from delivery to tell us
- Exchanges:
- accepted — see Exchanges below
- Return method:
- by post
- Return label:
- free prepaid label included in your parcel
- Restocking fee:
- none
- Refund:
- within 14 days of receiving your return, to your original payment method
- Faulty items:
- 30 days for a full refund
To return or exchange an item, faulty or not, contact us within 14 days of delivery. We confirm your return and send you instructions, then you post the item back within 14 days of telling us; the free prepaid return label is included in your parcel. We inspect the item when it arrives and refund within 14 days of receiving it, to your original payment method. There is no restocking fee. Items must be unused and in its original condition; original packaging where possible.
Last updated: 4 November 2026
Our returns policy at a glance
Faulty and non-faulty items are both accepted.
A free prepaid return label is included in your parcel. Returns are sent by post.
You never pay a restocking fee or return postage.
We refund within 14 days of receiving your return, to your original payment method.
Five simple steps
- Step 1
Contact us
Email support@shedster.co.uk within 14 days of delivery with your order number, the item you are returning and, for an exchange, the item you would like instead.
- Step 2
Get your return confirmed
We reply within one working day to confirm your return and send you the return instructions.
- Step 3
Post the item back
Pack the item unused and in its original condition; original packaging where possible, attach the free prepaid label included in your parcel and post it within 14 days of contacting us.
- Step 4
We inspect your return
When the parcel reaches us we check the item and email you to confirm it has arrived.
- Step 5
Refund issued
We refund within 14 days of receiving your return, to your original payment method, as set out in this policy.
A free prepaid return label is included in your parcel. Lost it? Email support@shedster.co.uk with your order number and we will email you a replacement free of charge.
Conditions
- You contact us within 14 days of delivery
- Faulty and non-faulty items are both accepted
- Item is unused and in its original condition; original packaging where possible
- Sent back within 14 days of telling us, by post using the free prepaid label included in your parcel
- No restocking fee is charged
- Exchanges are accepted
- We sell new items only
Items damaged through misuse after delivery cannot be returned as unused. Your statutory rights are not affected.
Faulty or damaged items
If an item is faulty, not as described or damaged in transit, contact us within 30 days of delivery for a full refund (your short-term right to reject under the Consumer Rights Act 2015).
After 30 days, we offer a repair or replacement, and a refund if that is not possible or does not fix the problem.
We pay the return costs, and the "unused" condition does not apply to faulty items.
Exchanges
Exchanges are accepted. Email support@shedster.co.uk with your order number and the item you would like instead; we confirm the exchange and send instructions, then you post the item back with the free label in your parcel. We dispatch the replacement within 1–2 business days of receiving your return. If the new item costs less, we refund the difference; if it costs more, we refund your original item and you place a new order for the new one.
Refund timing
We refund within 14 days of receiving your returned item, to your original payment method.
Your bank or card provider may take a few extra business days to show the funds.
Contact
support@shedster.co.uk · +44 1524 234552
Monday–Friday, 9:00 AM–5:00 PM UK time. We reply within 1 working day.
Returns address: 111 Christie Ave, Morecambe, Lancashire, LA4 5UR, United Kingdom